UX audit
Find where people get stuck.
Understand what makes your website or product difficult to use. Get an evidence-led UX audit with clear priorities and practical recommendations for your team.
Overview
A UX audit examines how easily people can complete important tasks in an existing website or product. We review the interface and its content, then compare what we see with analytics, support questions, and research you can share. The work looks at the whole journey, including empty states, errors, and mobile use. The result is a prioritized set of improvements with evidence and an explanation of what each change should help people do.
What we work on
- Walk through priority journeys such as signup, checkout, or task completion
- Review navigation, interface language, forms, and feedback states
- Examine mobile layouts and accessibility issues within the agreed audit scope
- Compare interface findings with available analytics and customer feedback
What you receive
- An annotated audit of the agreed pages and product flows
- A ranked list of usability issues with supporting evidence
- Suggested improvements and examples for the highest-priority problems
- A measurement plan for evaluating changes after release
What shapes the cost?
The number of journeys, user roles, platforms, and research inputs drives the effort. Usability sessions and deeper accessibility testing change the scope.
What shapes the timeline?
The schedule depends on product access, the breadth of journeys, and whether the review includes user sessions. We agree the audit boundary before starting.
What to bring to the first conversation
Share access to a safe test environment, your main user journeys, funnel reports, support themes, and any previous research or accessibility reviews.
FAQ
Before we get started.
Can you audit a product without analytics?
Yes. We can inspect usability, accessibility, and consistency without analytics. We distinguish those observations from measured behavior. Analytics and support evidence help us establish which problems affect the most people.
Will a UX audit tell us why conversion dropped?
An audit can identify plausible obstacles and testable explanations. To understand a drop, we also need the relevant funnel data, time period, traffic changes, and product changes. The findings should guide investigation rather than assign a cause without evidence.
Does the audit include redesigning the interface?
The audit includes recommendations and the examples agreed in scope. A full redesign and implementation are separate work. You can use the findings with your own team or ask us to turn the priorities into a design brief.
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